January 17, 2011

Community Health Systems Selects Monument Consulting to provide Contingent Workforce Management Services

Healthcare reform impacts each of us. But what if you were in charge of 130 hospitals with 20,000 beds? Community Health Systems (CHS) leads the way for care in 29 states serving as the sole healthcare provider in the majority of their markets. Fair to say, healthcare reform just got a little more complicated.

To keep up with the already fast-paced provider space, CHS depends upon industry leading systems and technical expertise to help run their hospitals. A blend of full time associates is augmented by some of the nation's best healthcare talent forming a significant consulting workforce working across the CHS enterprise. With the critical timetables associated with CHS' IT projects compounded by their decentralized organization, CHS Information Services was in need of a new approach to managing their significant Information Services contingent labor force.

"Monument did a great job understanding our needs and designing a solution that mirrored our processes while adding significant efficiencies through automation," commented Katie Roney, CHS' Manager of IS Human Talent Acquisition. "Our managers were being overwhelmed by manual approvals and maintaining disparate spreadsheets. Monument's managed services program takes ownership of administering all these functions. Our team and our staffing partners are now focused on our business priorities as opposed to administrative details."

Immediate program highlights include:
•Standardized recruitment methodologies across nearly 100 IT hiring managers
•Improved reporting from 90+ day lag to near real time visibility for contingent labor spend
•Reduced supplier community by 60% focusing more spend and attention on highest performing staffing partners
•Created efficiencies and accuracy for invoicing process reducing CHS effort from 100 hours to less than 10 hours per month