September 30, 2009

Monument Consulting Wins Vendor Management Role at major Auto Insurer

The Monument Challenge:

Managing a national IT workforce can be overwhelming. A company must negotiate with a tangle of staffing firms with different rate systems across the country and closely monitor leagues of contractors to ensure their work meets expectations. Wisely recognizing it simply didn't have the in-house HR ability or capabilities to handle vendor management of such magnitude, this Fortune 300 leader in managed care turned to us.

Our client's Information Technology organization has approximately 1000 individuals and at any given time, 10% of those resources are IT contractors. It seems like that is a manageable enough ratio but over the years the staffing provider list had evolved to 75 firms. Not only is that a lot of suppliers to herd but our client was also missing a tremendous opportunity to aggregate their contractor volume through a fewer number of providers to allow for logical volume discounts.

In September of 2009, Monument was selected to serve as the Managed Service Provider (MSP) to handle the full life-cycle process around their IT contracting process. Our role includes requisition management, rate card development, vendor distribution, candidate screening, candidate scheduling, pre-employment and on-boarding activities. Once engaged, Monument helps run contractor administration ensuring time collection is reconciled accurately with sole responsibility for all invoicing and timely payment distribution.

As a natural expansion to our Program, our client also has asked Monument to manage all full time placements made by third party staffing providers. The same recruitment principles apply for vendor selection, candidate screening and oversight of onboarding.

In working with our client, there is a clear goal, improve the staffing process, improve candidate quality and deliver tangible savings when possible.