Managed Care Provider
Taking care of a leader in managed care
The Monument Challenge:
Managing a national IT workforce can be overwhelming. A company must negotiate with a tangle of staffing firms with different rate systems across the country and closely monitor leagues of contractors to ensure their work meets expectations. Wisely recognizing it simply didn't have the in-house HR ability or capabilities to handle vendor management of such magnitude, this Fortune 300 leader in managed care turned to us.
“As a leading IT staffing firm, we deal with multiple Vendor Managers and are yet to find a relationship that feels like the partnership we have with Monument. They understand our needs and we feel our goals are aligned to help our client. ”
Vice President of Solutions
National IT Staffing firm
The Monument Solution:
As Vendor Management Solution experts, we knew exactly what was needed and wasted no time getting a VMS program in place. We created a limited vendor list of most-qualified staffing firms to meet our client's needs for IT professionals, and established a set of quality-driven criteria and benchmarks to measure performance.
To maintain records of all prospective new hires, we implemented a customized applicant tracking system. It also allowed requisitions to be electronically approved and enabled hiring managers to see available candidates in the pipeline. To improve efficiency and better track costs, we aggregated contractor time entries and presented reconciled hours via invoices, according to the client's preferences.
In addition to all these necessary functions, we lent our consulting expertise to improve upon the company's interviewing, on-boarding and off-boarding processes, as well as reduce the paperwork and task-load of HR and hiring managers.
The Monument Delivery:
With Monument as its sole Vendor Manager, the company's HR department was able to free itself from a significant burden while greatly improving its management of contractors and staffing firms. Hiring managers had a clear path to the acquisition of new resources and could easily determine the availability of candidates, all carefully screened by Monument. We also brought results to the bottom line, realizing more than $1,000,000 in savings for the company through improved vendor invoicing and regulated bill rates.