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Account Manager

Location: Remote

Industry: Managed Services Provider/Vendor Management Solution

Overall Responsibility:

The Account Manager (AM) will be responsible for daily requisition management and facilitating contingent labor fills for Staff Augmentation and Statement of Work for the client using the client’s Vendor Management System (VMS) and acting as the Managed Service Provider (MSP). The AM will build strong, strategic partnerships with the client to better understand and deliver on Hiring Manager (HM) needs. The AM will be consultative to the client hiring manager and vendors to solve unique scenarios in the staffing of contingent labor. One of the goals will be to provide the vendors with relevant data and insights to optimize both the customer and Supplier experiences, creating a best in class MSP program. 10-15% travel.

Relationship Management

  • Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client’s organization
  • Build strong relationships with Supplier partners
  • Network within Monument Consulting Account Management and other departments


  • Meet with HMs to conduct intake briefings to refine and update resource needs in the VMS
  • Coordinate HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job description
  • Maintain consistent feedback loop with Hiring Manager to facilitate discussions on candidates, interviews, and selection for hire
  • Has a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplace
  • Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Vendor)
  • Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processes
  • Responds to and resolves user issues (Client, Monument and Vendor)
  • Ensure compliance with client procurement policies, guidelines, and processes
  • Conduct client and vendor training on program requirements/processes
  • Complete work in a way as to support and exceed expected Service Level Agreements (SLAs) as applicable
  • Contribute to and participate in Client Business Reviews (dependent on client size, may lead these)
  • Train HMs and Suppliers on program utilization and policies

Supplier Partnership

  • Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round Tables
  • Coordinate HM and Supplier calls to allow Suppliers to ask HMs questions and get additional details for requisitions
  • Conduct Vendor user training on program rules of engagement
  • Negotiate with vendors as required
  • Conduct/Participate in Supplier Scorecard Sessions
  • Contribute to vendor rationalization strategies
  • Lead/consult worker audits and remediation with vendors
  • Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines

Required Experience

  • 2-3+ years Professional Experience and 1+ years MSP-VMS experience
  • College Degree or equivalent work experience
  • Advanced experience with Microsoft Office
    • Outlook
    • Word
    • PowerPoint
    • Excel


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